bmw99's Privacy Policy

1 Introduction & Purpose of the Policy

bmw99 is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users' personal information very seriously. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, and how that information is used and kept secure.

By creating an account, logging in, or using any service on our platform, you consent to the collection and use of information as described in this policy.

2 What Information We Collect

We collect two types of information — information you provide directly to us, and information collected automatically while you use the platform.

2.1 Information Provided Directly

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for age verification)
• Financial transaction details (related to bKash, Nagad, Rocket, or bank transfers)
• The content of your communications with customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date and time of access to the platform
• A list of which pages you have visited
• Information related to cookies and session tokens

3 Purpose and Use of Information Collection

bmw99 uses the information collected only for the following legitimate purposes and does not sell it to third parties:

• Account management: To create your account, verify your identity, and ensure security.
• Financial transaction processing: To process deposit and withdrawal requests.
• Customer service: To resolve your complaints, questions, and issues.
• Fraud prevention: To detect and prevent suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze user experience and improve the platform.
• Relevant communications: To send important account updates and information.

4 Information Sharing & Disclosure

bmw99 does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted third-party service providers — such as payment processors and IT service providers — who perform specific tasks on our behalf. These parties operate under our instructions and may not use your information for any other purpose.

4.2 Legal Obligations

We may be legally required to disclose information in accordance with valid instructions from a court or government authority. In such cases, we will provide only the information that is necessary.

4.3 Business Changes

In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. Even in such cases, the protections of the current privacy policy will be maintained and users will be notified in advance.

5 Data Security Measures

bmw99 employs industry-standard technical and organizational measures to protect your information:

• Use of the highest standard SSL (Secure Socket Layer) encryption technology
• Storage of sensitive information on servers in an encrypted state
• Access controls — only authorized personnel may view your information
• Regular security audits and vulnerability assessments
• Two-factor authentication (where applicable)
• Automated monitoring systems to detect suspicious activity

6 Cookies & Tracking Technologies

The bmw99 website uses cookies and similar technologies to help improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze site traffic and usage.

6.2 Cookie Controls

You can control or delete most cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

7 Data Retention Period

We retain your information for as long as your account is active or as long as it is needed to provide our services. After an account is closed, some information may be kept for a specified period for the following reasons:

• To fulfill legal obligations and resolve potential disputes
• To meet statutory obligations for retaining financial transaction records
• For fraud prevention and security purposes

Once the designated period has ended, we securely delete your information or anonymize it so that you can no longer be identified.

8 Your Rights

As a user of our platform, you have the following rights:

8.1 Right of Access

You may request to know what information we hold about you.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent at any time to object to the use of your information for marketing purposes and to opt out of such communications.

9 Protection of Minors

bmw99 is a platform exclusively for individuals aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

If you believe a minor has registered on our platform, please notify our support team.

10 Third-Party Links & Services

The bmw99 platform may integrate certain third-party services — such as payment gateways (bKash, Nagad, Rocket). These third parties have their own privacy policies and we are not responsible for their information management. We recommend reading their respective policies before using these services.

We have technical integrations with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers maintain their own security standards, and we share only the information necessary for operating the games.

11 Policy Changes & Updates

bmw99 reserves the right to update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform. Any changes to the policy will take effect from the date they are published on this page.

Continued use of the platform after the latest update will be taken as your acceptance of the revised policy. You are therefore advised to visit this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 — in both Bengali and English
• [email protected]

Our support team is ready to assist with any information-related requests you may have.